RATE GROUPS	OFF-SITE	ON-SITE
DAYTIME	$100/hour - VPN or phone. (1 hour minimum)	$125/hour (1 hour minimum)
8AM – 5PM Monday-Friday
EVENING/WEEKEND	$125/hour – VPN or phone. (1 hour minimum)	$150/hour (1 hour minimum)
5PM – 10PM Monday-Friday    10AM – 3PM Saturday-Sunday
LATE NIGHT	$150/hour - VPN or phone. (1 hour minimum)	$150/hour (2 hour minimum)
Other than    day/evening/weekend.

Phone Support: Billed at off-site rates & minimums.

Per Job Quotes: If you feel more comfortable with a fixed cost approach we can provide a per job quote when the situation allows. If we quote a price for a job we bill the quoted job rate regardless of whether it takes us less time or more time to complete the task as quoted.

Availability: Normal response time will be less than 4 hours to your site for emergency calls. We expect all of our customers to understand that some routine and scheduled maintenance calls may be preempted by an emergency for another customer. Hopefully, each of our customers will understand that they will get the same considerations when their call is an emergency.

*These prices include labor only. Any hardware or software required will be billed at customer approved prices. Onsite Service is limited to the Austin metropolitan area. Any onsite service outside the Austin metro area will incur additional travel expenses.

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